Steps to process a $0 refund:
- log in
- go into the dashboard
- select Accounts/search
- look up the parent by first, last name or email
- select view order
- find the one you want to refund
- select "refund" - you may need to click to expand order to see refund button
- make the refund amount $0
- made sure the refund online box is not checked
- special notes will be offered for you to follow based on important factors around the particular registration you are refunding
- add a note, **it is required
*Processing a $0 refund will remove a participant from their registered event.
**If your organization uses work duty and a shift is associated with this order you will need to manually remove them from the scheduled shift.