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Remove Customer from Delinquent List

A Customer should only be removed from the Delinquent List if you were unable to successfully get all invoices paid via Credit Card.  

To Remove a Customer from the Delinquent List follow these Steps:

Look up failed Installment Payments: 

 If you took another form of payment for their order

  • Select Customer from Delinquent List
  • Choose the oldest Unpaid Invoice - Gray Totals are Unpaid those in Blue are paid (you may need to click See all invoices)

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  • Click Forgive

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  • You will need to Forgive all remaining invoices
 
*Once all invoices are forgiven the customer will need to be removed from the Subscription which will stop any future invoices and payment attempts.
 

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