A Customer should only be removed from the Delinquent List if you were unable to successfully get all invoices paid via Credit Card.
To Remove a Customer from the Delinquent List follow these Steps:
If you took another form of payment for their order
- Select Customer from Delinquent List
- Choose the oldest Unpaid Invoice - Gray Totals are Unpaid those in Blue are paid (you may need to click See all invoices)
- Click Forgive
- You will need to Forgive all remaining invoices