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Paying Unpaid Invoices

You may need to update credit card information first before you can successfully pay a failed invoice payment.

Add a Credit Card in Stripe
 

To Pay invoices that did not pay automatically due to a declined credit card follow these steps:

  • Find the Customer by typing name in search window or look up failed installment payments
  • Select the Customer Name 
  • Go to Invoice Section 
  • Select Oldest Unpaid Invoice - Unpaid invoice amounts are gray paid amounts are blue. (You may need to click View all invoices to get to the oldest one) 

  • Select Retry Now

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  • If there is more than one unpaid invoice you can move to the next oldest until all invoices are paid

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