- log in
- go into the dashboard
- select Accounts/search
- look up the parent by first, last name or email
- select view order
- find the one you want to refund
- select "refund" - you may need to click
to expand order to see refund button - make any changes to the amount to be refunded
- ***Make sure the "Keep Registration" checkbox is checked
- Make sure the refund online box is checked
- special notes will be offered for you to follow based on important factors around the particular registration you are refunding
- add a note, **it is required
- submit
This will update the order within your website and refund the amount through Stripe back to the users credit card in one step.
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