Processing a Partial Refund

  • log in 
  • go into the dashboard
  • select Accounts/search
  • look up the parent by first, last name or email
  • select view order
  • find the one you want to refund
  • select "refund" - you may need to click  to expand order to see refund button
  • make any changes to the amount to be refunded
  • ***Make sure the "Keep Registration" checkbox is checked
  • Make sure the refund online box is checked
  • special notes will be offered for you to follow based on important factors around the particular registration you are refunding
  • add a note, **it is required 
  • submit


This will update the order within your website and refund the amount through Stripe back to the users credit card in one step.


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