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Process a Refund through Stripe

**IMPORTANT - ONLY USE STRIPE TO REFUND ORDERS FOR:

  1. REFUNDS OF INSTALLMENT PLANS
  2. ADD ON ITEMS (E.G. BUYOUTS, UNIFORMS ETC)

To Process a Refund in Stripe follow these steps:

  • Log in 
  • Search customer (upper right)
  • Locate payment in list and hover to see "refund"

  • In the pop up select "Full or Partial Refund"

  • Add refunded amount for partial refund only
  • Click Refund

*IMPORTANT - Each invoice paid will need to be refunded separately to give a full refund.

Once a Customer is refunded make sure to remove them from the Subscription so invoices are no longer generated and payments attempted.

Remove a Customer from a Subscription:

 

 

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